Tuesday, 2 January 2007

Tesco Internet Security

I have been dithering for months trying to decide whether to switch from dial-up to Broadband. Every time I got to the point of committing to a contract, I’d read another negative report on the provider I had chosen. There are horror stories of people’s computers being contaminated with spy ware or technical support centres providing incorrect information. Providers failing to meet promised dates for connections. Not replacing defective modems, etc, etc. In reality people are more likely to spend time posting negative reports on the Internet, to relieve their frustration over difficulties incurred; than satisfied customers spending time reporting everything was trouble free.

I’ve had trouble free service using Tesco dial-up, so I finally decided to switch to Tesco Broadband. Within two days of placing the order I was informed the activation date would be 4th January, (the timing is controlled by BT not Tesco). I was due to receive the start-up pack containing the modem and instructions the day before activation, but in fact its come already. So I’m all set up and waiting for the 4th. I’ve been reading and re-reading the instructions. It says before I install the Broadband program, I have to switch off the installed Tesco Security program. Looked and looked but couldn’t see an obvious way of switching the Tesco Internet Security off. Emailed Tesco’s Broadband technical support team and got back ambiguous instructions. Emailed seeking clarification and received contradictory instructions.

Thought the only thing to do was to confront Tesco face to face, to get clear and precise instructions on how to switch off Tesco Internet Security. Went to the local Tesco Supermarket, and asked the girl at the checkout how to switch it off. She looked at me as if I was mad. She said she didn’t know, and called the Security Guard. Explained to him all I wanted to know was how to take a security tag off a computer. I was so relieved I finally met someone who knew what he was talking about. He explained the security tags are placed on the computers to stop them from being stolen. They can only be removed at the checkout, using a special gadget, (I’ve seen it been used to remove the plastic security tags off whisky bottles). So all I have to do is take my computer to the supermarket, and they’ll remove the Tesco Internet Security. I wonder if I’ll have to take the monitor, speakers, printer, webcam and scanner. I should have asked him. I told him he was wasting his time being a security guard, he should be working in the Technical Support Centre.

Can’t expect the wife to carry everything by herself, I’ll phone for a taxi.

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