When I am looking at a web page and it asks, “Do you want to send a message?” I click on yes, and somehow a little box pops-up for me to type a message. It shows the message will be sent from my internet provider email account. But I never use that account, it attracts SPAM like cow shit attracts flies. I want to use my Googlemail account.
This morning I was looking at resetting the default setting, or whatever the correct expression is. Don’t know what I did, but next thing I know a box pops up with that bar which shows the progress of installing something. There to my horror was: Internet Explorer being uninstalled, Internet Explorer uninstalled, Outlook Express being uninstalled followed by Outlook Express uninstalled. Panic (an understatement of what I was feeling at that moment).
Clicked on Start then tried to open Set Program Access and Defaults nothing. Now I really was pannicing. It looked as if I had completely wiped from my computer Outlook Express (which wasn’t such a tragic event as I do not use it), and Internet Explorer (which I do use). Not the way to start a day. No good swearing at the computer, never does any good, invariably results in the computer sulking and going on strike for the rest of the day. The normal thing to do is switch the computer off and on again, but in this case it could result in the computer when shutting down saving the new unwanted settings.
Kept my head, went onto Jezza’s Exiles Online Message Board, Technical/Computer & Web Links. Left a message requesting help. Within minutes Ian Mac had posted the solution, and I recovered the programs. What a relief. But I never learn. I keep clicking on things I shouldn’t just to see what happens. In my case disaster. But in the case of pubescent geegs they get deep into the heart of some highly restricted and allegedly highly secure system.
Is it an age thing? Are grumpy and farting old fogies incapable of understanding the intricacies of computers?
Showing posts with label Grumpy. Show all posts
Showing posts with label Grumpy. Show all posts
Sunday, 14 January 2007
Sunday, 3 December 2006
Call Centres
Calmed down a bit. Where was I? Yes, using farting as a relief mechanishom for frustration. Unfortunately this only works when you are face to face with the person(s) causing the frustration.
I still haven’t found any relief for the most *##*$## frustrating of activities - calling call centres!!!!
In May I switched my telephone provider from NTL to BT. I’m now trying to set up internet connection, however when I type in my telephone number to providers web sites, I’m informed I have a cable line, so they cannot provide a connection.
I was informed; if I contacted BT they would change the “Tag” on the computer, to show it is a BT line.
Friday phoned up BT Customer Services (now that’s a misnomer if ever there was one!!). I should have known I was in for a rough time when the recorded message said all their operators were busy, and suggesting I should try again on Sunday!!!! Well being in a grumpy belligerent mood I thought I would persist. Went through the usual routine of selecting one menu number after another until I finally got to a ring tone (an achievement in itself).
Hang-on listening to the ring tone. Gave the phone to my wife for a while: went to the toilet, and took the dog for a walk. Watched Neighbours, read a book. The ring tone went on and on, except for the odd message that I really should give up and try again on Sunday. Finally got through to the call centre in India, no wonder it took so long, it’s a long way for the pigeon to fly. Spoke to a very nice man, most helpful, he admitted right away that he didn‘t have a clue how to solve the problem. Now at this stage they normally cut you off, but not he, he said he would ask for advice. Back he came in less than a minute, most apologetic said he could not transfer the call but he gave me a BT number to call.
Called the BT number. Got through to some woman wanting to sign me up to BT Broadband. 888###$$#*
Started again, phoned BT “Custard” Service, spent another hour listening to the ring tone. This time got through to a UK call centre. Now I don’t want to sound racist, but why do you get more sense of confidence when you get through to a UK call centre. The Lady again was most charming, didn’t know the answer but knew a man who did.
Phoned the second BT number. Spoke to Ken. Seemed to know what he was doing. Checked his computer, “can’t understand this, there’s no Tag, you shouldn’t have a problem“. Asked him to type my telephone number into an internet provider web page. Silence. “Hum yes, it appears to say you have a cable service”. More silence, interrupted by the sound of scratching of heads.
So that is how I spent Friday afternoon and most of the evening.
The result, I still can’t register for a broadband provider, and I’m **##$$*** well more grumpy. Spent the rest of the evening farting. Result wife and dog have left me.
I still haven’t found any relief for the most *##*$## frustrating of activities - calling call centres!!!!
In May I switched my telephone provider from NTL to BT. I’m now trying to set up internet connection, however when I type in my telephone number to providers web sites, I’m informed I have a cable line, so they cannot provide a connection.
I was informed; if I contacted BT they would change the “Tag” on the computer, to show it is a BT line.
Friday phoned up BT Customer Services (now that’s a misnomer if ever there was one!!). I should have known I was in for a rough time when the recorded message said all their operators were busy, and suggesting I should try again on Sunday!!!! Well being in a grumpy belligerent mood I thought I would persist. Went through the usual routine of selecting one menu number after another until I finally got to a ring tone (an achievement in itself).
Hang-on listening to the ring tone. Gave the phone to my wife for a while: went to the toilet, and took the dog for a walk. Watched Neighbours, read a book. The ring tone went on and on, except for the odd message that I really should give up and try again on Sunday. Finally got through to the call centre in India, no wonder it took so long, it’s a long way for the pigeon to fly. Spoke to a very nice man, most helpful, he admitted right away that he didn‘t have a clue how to solve the problem. Now at this stage they normally cut you off, but not he, he said he would ask for advice. Back he came in less than a minute, most apologetic said he could not transfer the call but he gave me a BT number to call.
Called the BT number. Got through to some woman wanting to sign me up to BT Broadband. 888###$$#*
Started again, phoned BT “Custard” Service, spent another hour listening to the ring tone. This time got through to a UK call centre. Now I don’t want to sound racist, but why do you get more sense of confidence when you get through to a UK call centre. The Lady again was most charming, didn’t know the answer but knew a man who did.
Phoned the second BT number. Spoke to Ken. Seemed to know what he was doing. Checked his computer, “can’t understand this, there’s no Tag, you shouldn’t have a problem“. Asked him to type my telephone number into an internet provider web page. Silence. “Hum yes, it appears to say you have a cable service”. More silence, interrupted by the sound of scratching of heads.
So that is how I spent Friday afternoon and most of the evening.
The result, I still can’t register for a broadband provider, and I’m **##$$*** well more grumpy. Spent the rest of the evening farting. Result wife and dog have left me.
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